Tuesday, August 10, 2004

Dude, I broke my Dell

I had my laptop for 2 weeks. Last Friday, I turned it on, nothing. No lights, no noise.

I went on a one on one chat with some guy named Ashton, then some guy named James. Eventually, I got James to agree that the laptop was, in fact, broken. I was going to make fun of the tech support, but it really wasn't too bad.

Dell does provide pretty good support in this sort of situation. They mailed me a padded box (which I received yesterday), made it easy for me to arrange a pick-up and should return my laptop in about a week. All in all, this will work with no extra cost to me, but some extra cost to Dell. Shipping a laptop (assuming they are insuring it) twice can't be cheap.

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